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Commuters behaving badly
Catching the train to work is a common activity for many of us. In 2015, we surveyed Australians who had used a city train in the last six months ( you can view the survey results for city trains here)...
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Are Australian trains safe?
Less than half of us feel safe catching the train at night, according to results from a new survey by Canstar Blue. Only 48% of the over 1,600 respondents from across Australia’s five biggest states...
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Aussies demand a reliable rail service
Aussie rail passengers demand comfortable journeys and reasonable ticket prices, but above all else they want a reliable train network that gets them from A to B on time. Canstar Blue surveyed more...
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Queensland Rail Passenger Ratings 2016
Queensland Rail passengers generally report safe and comfortable journeys, but think they’re paying too much for the privilege – and are not too fond of the ticketing system. Canstar Blue’s 2016 report...
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Metro Trains Passenger Ratings 2016
Rail passengers in Melbourne remain the most discontent in Australia. Canstar Blue’s 2016 review of Melbourne’s metropolitan rail service has seen Metro Trains achieve two or three stars out of five in...
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Adelaide Metro Passenger Ratings 2016
Adelaide Metro customers are generally content with their city’s rail service, with a significant drop in the number of complaints about overcrowding in the last year. However, passengers remain...
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Sydney Trains Passenger Ratings 2016
Sydney Trains has seen the most significant improvement in customer ratings of Australia’s major metropolitan rail networks, but passengers continue to be frustrated with the cost of travel and there...
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Transperth Passenger Ratings 2016
Perth train passengers continue to rate their service higher than those in any other major Australian city. Canstar Blue’s 2016 review of Australia’s metropolitan rail networks has seen Transperth...
View ArticleThe pet peeves of Australian train commuters
This is for all those people who have ever stood on a crowded train, surrounded by frustrating people, desperate just to get home to bed. Asking thousands of Australian commuters about their pet peeves...
View ArticleJetstar and Virgin fined for ‘drip pricing’ practices
Jetstar and Virgin Australia have both been fined for misleading ‘drip pricing’ practices that saw consumers tempted into cheap online airfares before being hit with extra fees and charges. In action...
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